We understand that online shopping may sometimes come with uncertainties, and at American Flagpole Company, we want to ensure that your experience is as worry-free as possible. Therefore, we are proud to offer a comprehensive return policy with a 100% satisfaction guarantee.
Our Commitment to Your Satisfaction:
At American Flagpole Company, we stand behind the quality of our products and are confident that you'll be delighted with your purchase. However, if for any reason you find yourself not entirely satisfied, we want to make the return or exchange process simple and stress-free.
30-Day Return Policy:
You have up to 30 days from the date of delivery to return or exchange items. We believe that this time frame provides ample opportunity for you to assess the product and ensures that you're completely satisfied with your purchase.
Easy Return Process:
Contact our customer service manager at kelle@americanflagpole.co or start an online chat (bottom/right corner) to initiate the return process. Kelle will guide you through the steps. Please pack the item securely in its original packaging, ensuring that it is in the same condition as when you received it. Ship the item back to us using the prepaid shipping label we provide. Enjoy the convenience of complimentary return shipping. Once we receive the returned item and verify its condition, we will promptly process your refund or exchange.
100% Satisfaction Guarantee:
Our commitment to your satisfaction is unwavering. If you're not completely satisfied with your purchase, we will work diligently to make it right. Whether through a replacement, exchange, or refund, we want you to feel confident that your shopping experience with us is risk-free.
Complimentary Shipping:
To further enhance your shopping experience, we are pleased to offer complimentary shipping on all orders. Enjoy the convenience of free shipping without any additional costs based on weight.
At American Flagpole Company, we strive to create a shopping environment that is transparent, enjoyable, and tailored to your needs. Shop with confidence, knowing that your satisfaction is our top priority. If you have any questions or concerns, our dedicated customer service team is always here to assist you. Thank you for choosing American Flagpole Company.